Frequently Asked Questions
Frequently Asked Questions
1.Design Assistance
Adobe InDesign, Adobe Illustrator, Adobe Photoshop and Adobe Acrobat PDF. If you supply a layout, please include the fonts used. If fonts are not submitted, we might have to substitute similar ones.
TIFF (preferred,) EPS, JPEG (choose maximum quality settings and largest file size,) PSD and PNG.
For maximum image clarity, we recommend an image resolution of 300 dpi (dots per inch.) Images with lower resolution can be accepted, but this may result in an image that is blurry or jagged when printed.
We recommend vector Adobe Illustrator AI or EPS files, TIFF and JPEG formats require a minimum image resolution of 350 dpi. Sometimes a PDF contains a vector logo, so we happily accept those, too, if an AI or EPS isn’t available.
It’s possible. Due to the nature of four-color printing, we cannot print every color you see on your computer screen. Also, because of the widely varying results from different output devices, there is no guarantee that your finished piece will match your printed sample.
2.Privacy & Security
AMZ Printing protects your privacy. We do not sell or rent your personal information to third parties. We do, for marketing communications purposes, provide lists to trusted suppliers for direct mail and email purposes under strict confidentiality agreements that prohibit further use. View our entire Privacy Policy for more information.
Yes. Your sensitive information is encrypted at the highest level of security available for Internet transactions.
3.Production & Shipping
Shipping costs vary by the weight of your order and your selected shipping method. Your shipping costs are calculated and displayed at checkout.
Maybe. Honestly, it depends on the product you ordered, what production step your order is in, and the season. There will likely be fees involved once production has started. Contact us IMMEDIATELY by email – [email protected] or live chat support.
Yes. Contact our Customer Service Department by email – [email protected] or live chat support for details.
We ship to the United States only.
Unfortunately, after we have produced and shipped your order, we are unable to cancel it. We do not accept returns on dated or customized merchandise. Once your package(s) arrives to you, if you are dissatisfied with your order, please contact us.
What do I do if I haven’t received my order, or it has arrived damaged?